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warehouse biometrics access control

Warehouse Biometric Security with China Telecom: Stay one step ahead of criminals with biometric solutions

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Why use Biometrics?  Biometric access control offers an extra level of security perfect for sensitive settings like education institutions, high profile events and hospitals. But the technology offers vital security for warehouses and distribution centres with high value inventories too. Logistics is the industry of the 21st century and it requires a level of security that is equally cutting edge. No longer are security men with guard dogs enough. Using Biometrics security systems in this type of setting allows not only security management of people accessing the setting but also records anybody or anything coming out the site. As a fingerprint and face recognition is of course unique to each individual, there is virtually no risk of unauthorised visitors accessing areas where restricted access is needed or removing items from the sites that shouldn’t be removed. Offering a level of security unmatchable to traditional security measures. Biometrics solutions also are recognised for their agility and customisation, so levels of access and clearance can be seamlessly adapted to different areas of sites and to different personnel. Essential for multi-functional and large complex sites. Such as the site that Arana Security, one of UK’s leading provider of Biometric security solutions, was recently contracted to support.   Warehouse Biometric Solution Arana Security recently partnered with China Telecom to deliver biometric access control and intruder alarms for its new 144,000 sq. ft warehouse and logistics site. Protecting an area the same size as 2.5 football pitches, with a mixture of both high value operational areas and administrative office spaces and required top level security expertise. The brief necessitated the implementation of a comprehensive and innovative new security system to protect the site from intruders, deter internal and external theft, securely manage deliveries and people coming in and out of the site. Plus it needed to intelligent enough to provide a level of security management for both the warehouse and office environments. The solution needed to satisfy the expectations of China Telecom’s insurers whilst also meeting the needs of their own internal risk assessment. The system that was eventually implemented by Arana Solutions exceeded the client’s brief.  It was designed as a full integrated security solution, which worked intelligently alongside one and other, to ensure that China Telecom had the best security possible for their site. Sales Director, Ali Nasser, said “As criminal gangs and activity get more sophisticated, with warehouses and distribution centres prime targets for high value crime, it is essential that businesses owners invest now and tackle their security needs in a smart way. Don’t leave yourselves open to violation. Call Arana Security to see how we can help.” The solution included: Biometric access control systems to restrict and control all personnel entering and leaving the warehouse site. Not only did this offer efficiency and safety, it also was a fundamental in reducing theft and property intervention. Having a reliable access control system is essential. Critical time and attendance biometric systems to record staff attendance. Accurate clock-in and clock-out records that automatically transferred to the payroll system and kept a daily record who was on site. This both offered an accurate log of personnel on the site at any given time but also ensured health and safety and fire regulation compliance. If you don’t know in a mini second who and how many people are your site, you can’t control it efficiently. Intruder detection systems certified to Grade 3 (European Standard EN50131-1.) along with Redcare, the police response trigger. Protecting against intruders is an essential of any security system and one that notifies police and the end users immediately upon any violation is fundamental. Visitors management is now done by video audio-based intercom where they can be granted access into the building by members of staff. Smartly managing security systems means you’ll always stay one step ahead of criminal intent.

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biometrics in retail

Biometric use in the Retail Sector: How to Improve Customer Experience

Leave a Comment / Biometrics /

As we all know, our world has changed forever. The pandemic has ravished through infrastructures and left an indelible mark on all aspects of our lives. We are so much more aware of the health dangers that proximity and contact with one another can bring. One industry particularly affected is the in-store retail sector. Which was already suffering a deep decline in popularity before the pandemic. The situation rapidly forced retail bosses to seek solutions to offer a safe, personalised and enhanced consumer service to entice their customers back to their stores. As well as offering a way to protect the health and safety of their employees. A solution many have found in the increased use of contactless biometric technology. And through the merging of face-to-face and digital experiences in-store. What this means, in reality, is replicating the consumer home digital shopping experience to the high street.  This includes allowing onsite shoppers to authenticate a payment through facial recognition, touchless fingerprint, iris, or voice technology. Indeed, for many consumers it’s the only way forward, with over, ‘73% of the respondents wanting to use biometrics for payment authentication’ according to a VISA study done in Europe. This research predates the pandemic, so suggestions are it will now be a lot higher. Arana Security Sales Director, Ali Nasser, said “Post Covid 19, consumers and employees will be asking brands, \’what adjustments have you done to make this environment safe for me to be in?\’ The integration of contactless technology, like our Biometric Solution ‘Biowave’, which offers touchless multiple access authentication, offers reassurance to people who want a quick and efficient process, but who don’t want to touch surfaces that others have”. But it is not only for payments, savvy retail operators are also maximising on the technology by using facial technology to personal greet premium customers as they walk through the door. Or integrating voice technology in the changing rooms, so customers can pay for their items or order alternative sizes and styles. Similarly, gone are the days when people have to or feel comfortable queuing to gain access or pay to get into venues or hotel rooms. Technology like Biowave, enables a frictionless personalised experience for customers as they move through different environments and multiple venues, such shopping areas, hotels, stadiums or airports. By automating systems, consumers can be seamlessly processed, and their customer experience enhanced. Restaurants and food courts too are utilising biometric applications to improve customer experiences. The challenges of COVID have forced the industry to make changes to how people ordered and paid for their food. With point-of-sale terminals and self-service kiosks being common solutions to minimise contact. This is set to become the new norm. A recent report forecast that the appeal for self-service kiosks will grow by 11 per cent over the next decade. In particular voice-controlled systems. Overall biometric industry growth is expected across the board. A recent global forecast by the Biometric Systems Market Research, claimed the biometric system market is expected to grow by $33 billion by 2023. Would this growth have happened if Covid had not? It is fair to say that as the popularity and acceptance of biometrics grew, so would demand. But the speed of growth is the one aspect that all agree has been accelerated by the pandemic. Consumers need to feel safe in retail environments like never before. They expect retailers to implement touchless digital experiences that supports their expectations. Fortunately, companies like Arana Security continue to innovate and push boundaries with biometric research. Which means the technology can keep up with consumer demands in our new post Covid world.

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biometric payment, education

The emerging rise of biometric payment around the world in the education sector

Leave a Comment / Payment /

Education and Biometrics The benefits of using biometrics technology to enhance and streamline life in education institutions are unlimited. Students can be given access to libraries, halls, laboratories, and secure sports areas at a granular level without the need for lanyards or access cards. Which inevitably get lost, stolen, or can be passed from one student to another. Entry using biometric information is safe, quick, secure, and Covid hygienic, as systems can be frictionless. Most importantly, personalised to the bits of a person different from another and their specific access needs. This type of authentication is also incredibly useful for paying for things, and we see more universities and colleges enabling biometrics authenticated transactions across their campuses. The Introduction of Biometric Payment Biometrics was first introduced to the world of payments in 2014 by Apple via Apple Pay. The technology giants’ customers could make payments simply by using fingerprints (and later facial recognition) on their smartphones. This technology is now widely accepted by most businesses while consumer adoption is growing. According to a published report by the Mercator Advisory Group, by 2024, 66% of smartphone owners will use biometrics for authentication, with consumers particularly valuing speed, security, and not having to remember passwords as the main reasons for adopting biometric authentication. This forecast is particularly striking when compared against a figure from only two years in 2019, which saw only 27% of consumers using biometrics to authenticate transactions. Last year, shopping heavyweight Amazon further stepped into the arena to introduce its palm scanning payment technology. The ‘Amazon One’ scanner is on trial in two of its Seattle stores and registers an image of the user\’s palm, letting them enter the store and pay by hovering their hand above it. A statement from the e-commerce giant explained that “palm recognition is considered more private than some biometric alternatives because you can’t determine a person’s identity by looking at an image of their palm.” The Use of Biometrics in Universities and Colleges This type of authentication software is also being introduced by some universities, colleges, and some schools as an important signal that they are ready to re-open campuses safely after the Covid 19 pandemic. Many students, parents, and employees need the reassurance of touchless technology to feel ready to embrace on-site learning again. Penair School in Truro, Cornwall is one of many secondary schools that has recently announced that it is moving towards a cashless canteen as part of plans to be more Covid-19 resilient. The business manager and Chief Finance Officer at the school, Ms. Hakin said: “We plan to introduce cashless catering to reduce the handling of cash and to speed up the flow of students through the dining hall as part of Covid 19 planning’. However, not all biometrics systems are seen as part of the solution, with fingerprint touch technology for many now posing too much of Covid contamination risk. In fact, the School Food Plan Alliance recently produced a school catering checklist (recommended by the Dfe) which suggests that fingerprint biometrics should only be used as a last resort. This is why Arana Security’s new Biometric technology BioWave offers ground-breaking new technology that is both security and health security. The new application provides a frictionless user experience with a completely touchless enrolment process. Arana Security\’s 3-in-1 solution The application offers a 3in 1 solution, with biometric access control, time attendance, and biometric payment managed from one portal. The system also allows you to have multiple locations on the same biometric payment/ access control system using Idemia’s ‘MorphoWave Compact’ or ‘VisionPass’ devices, which is perfect for multi-campus University sites, where students need to pay for a library book fine, their lunch, and items in the campus shops, for example.  BioWave offers full multiple sites and critical, non-touch biometric authentication. As the world of education slowly returns to on-site teaching and learning, students and staff will return expecting campuses to be COVID 19 safe. Offering convenient and seamless cashless and touchless biometric technology sends a strong message that education bosses take their customer health and security concerns seriously.  And in the competitive world of education, this cannot be underestimated. Biometric touchless technology, like Arana’s Security’s Bio Wave, offers the solution the education sector may be looking for.

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Riding the ‘BioWave’: Arana Security’s newest smart software takes Biometric identification to the next level

Leave a Comment / Biometrics /

In a world that is becoming increasingly digital, biometric identification systems are ever growing. Biometric identification is used by nearly 50% of smartphone owners today for security technology, e.g., unlocking your phone with your fingerprint or face recognition. Additionally, consumer demand for hands-free (more hygienic) technology has sky-rocketed in line with the global Covid pandemic. Whether knowingly or not, the public are becoming better introduced and accepting of biometric identification – this is, without a doubt, an incredibly good thing. It is more safe, secure and usable than any other security access system and is incredibly useful in many ways. Arana Security’s ‘BioWave’ takes biometric identification to the next level, allowing multi-venue security access remotely, and for the competitive world of education admissions, it offers an important user experience advantage for managing student access and enrolment.  Not to mention saving significant time and bureaucratic heavy lifting from admission teams on enrolment days. Arana Security’s new software advancement alongside IDEMIA\’s advanced technology offers huge potential to streamline the entire onboarding process, as for instance even before a student enrols at university, they can be given access authority to their specific halls of residence, library, science labs and anywhere else on campus they may need to be – all through their fingerprint. Arana Security Sales Director Ali Nasser, “Our cutting-edge application brings several elements of Biometric security control into one seamless application that will revolutionise the Education onboarding process and offer an exemplary user experience to all students, who will,  in many cases, expect this level of bio metric technology to be part of their university admission experience’.   The security and safety in this technology is obvious; an entry card can be passed from one person to another, but a fingerprint provides an infallible means of personal identification. Every fingerprint of each human being is unique and does not change with growth or age. The increased security and safety of this technology is clear. However, another string to Bio Wave’s bow is the ease and convenience of it. It removes the need for multiple entry swipe cards. Cards can be misplaced or swopped, as said to anyone else. Bio Wave eradicates any of these possibilities, as biometric information can only be used by the required user. Also, Biometrics used in education is incredibly useful and convenient, automating time-consuming tasks, for example, taking registration in the classroom can instead be done with a fingerprint, saving valuable teaching time, and preventing mistakes. Further to providing controlled, secure, convenient access control, Bio Wave also measures time attendance and allows biometric payment – all from one portal and makes for a safer, more streamlined and efficient access security system. So how does it work in practice? Bio Wave is a cloud-based solution that uses a QR code, generated by an app that is sent to the attendee or student. They are then asked to complete the required registration process, prior to attendance/arrival. This is then checked by the Security Team to process and allocate the appropriate level of security clearance remotely. The attendee to the event or student at their university can then arrive, generate their encrypted and timed QR code, which is then scanned at the touchless enrolment station and begins the access process of obtaining their biometric information. This offers a completely safe, secure, and seamless process, eliminating the possibility of the fraudulent sharing of e-tickets or smart passes and eliminating the need for any unnecessary contact – which, as previously noted, is increasingly desirable due to the Covid pandemic. BioWave is the way forward in secure, convenient, and safe access control technology. Safety, ease of use, and time-saving technology is what the world is calling for right now and BioWave, undeniably, delivers on all of thesea

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Biometric Liveness, What, Why and How?

Leave a Comment / Biometric ID /

What is Biometric Liveness? Biometric data is the unique information that can be used to identify a person with accuracy. It includes uniquely identifiable features such as fingerprint, face recognition, iris, voice recognition. The increased acceptance of biometrics by consumers has encouraged the uptake of these systems on a wider scale. While larger businesses and organisations have embraced the use of biometric systems to have the added security to their systems, it also more cost-effective in the long run not having to use cards and FOBs for access. There is however a need to take biometric systems further so to mitigate against the potential risks of spoofing. This is where biometric liveness will help, a term coined by Dorothy E. Denning in 2001 when she envisioned biometric systems to have an added Liveness element for authentication. “A good biometrics system should not depend on secrecy,\” and,   “… biometric prints need not be kept secret, but the validation process must check for liveness of the readings.\” Liveness is a system ability to detect whether a biometric is from a live person or a spoof, so artefact or lifeless body part. By using AI systems in biometric detection it can help to make a much more secure system. Why is it required? Its’ never been as important to have tools to prevent spoof attacks when biometric systems are used significantly more often in critical infrastructures such as border control, law enforcement, health organisations and voter registrations. Systems need to be designed to protect against current and future spoof attacks. As technology is quickly advancing and developing it brings with it upgrades to security but also potential tools with which security can be compromised. Technology such as 3D printers that can produce highly accurate reconstructions of faces or fingers to be used against biometric systems, the threat of spoofing is serious. # How is it done? Biometric system detection algorithms are not set up to detect ‘live’ from not live, they only need to match what is presented to the enrolled data and so granting or denying authentication. Liveness will not match but will look for other markers that ‘prove’ live presentation and so significantly reduce risks of a spoof attack. There are 3 categories of liveness algorithms that can be used; Active Liveness detection. This requires a challenge and response, for example, the user will be prompted to make a facial action during a facial recognition capture, like a smile or blink. Users are fully aware of the liveness detection measure and so is less secure and poses more risk to fraud. Passive liveness detection. This will rely on background algorithms that assess artefacts in an image, such as an edge or skin texture as well as motion detection. This process does not require the user’s active participation and so is hidden to them so making it the most secure as it’s more difficult for fraudsters to attempt to circumvent it. Hybrid is also one that does not require user interaction but is not opaque and is observable by the fraudsters, making it potentially more vulnerable. Machine learning has allowed for biometric data matching algorithms to become extremely accurate and it’s expected that liveness algorithms will follow suit. It’s important to note that as with biometric matching algorithms, liveness detection must consistently and reliably work for anyone regardless of appearance, device use or environmental factors such as lighting.

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Arana Security partners with Ava to help organizations proactively respond to security threats

Leave a Comment / CCTV /

London, March 22, 2021 — Arana Security has recently announced its new partnership with Ava Security. Ava is uniquely positioned to deliver both cyber security and physical security solutions to organizations worldwide. This partnership will focus on the intelligent video surveillance solution from Ava. Ava’s powerful AI video management system, Ava Aware, ­­­comes equipped with integrated machine learning capabilities accessible in the cloud or on-premises. Aware analyzes all the video feeds from all your cameras all the time and in real-time. It identifies objects and events and sends instant notifications and alarms based on rules and unusual activity detection. “By identifying all security threats before they become incidents, organizations can take a more proactive security posture,” said Tormod Ree, CEO, Ava. Ava Aware delivers end-to-end proactive video security and insight, including integrated video and audio analytics uniquely powered by machine learning algorithms, smart appliances, and smart cameras. The Ava Aware platform can also add intelligence to existing CCTV systems helping you to detect threats, human or vehicle and raising alerts to respond in real-time. Ava Aware increases security efficiency, streamlines forensics and searches, and provides valuable operational insights and data beyond traditional surveillance systems.With Aware, you can manage your devices and security across sites with simple web and mobile-based interfaces accessible from anywhere without additional plugins or configurations “We’re excited to add Ava’s enhanced CCTV technology to our solutions. We pride ourselves on providing advanced technology to our client’s and we believe Ava will allow us to do this.” Ali Nasser, Sales Director at Arana Security. Arana Security looks forward to working with Ava to help mobilize companies and keeping them protected from all potential security threats – malicious, careless, or accidental. To learn more about Ava Security solutions visit https://aranasecurity.com/products/ava-security-systems/ About Ava Founded in 2020, Ava’s vision as a unified security provider is to help organizations detect, monitor, and respond to threats in real-time across both cyber and physical domains. The company offers best-in-class insider threat detection cybersecurity solutions, and intelligent, end-to-end video security solutions to protect people, assets, and data, helping your company see the whole picture to respond quickly. Arana Security is a tech company on a mission to bring clients the most up to date technology and Applications. With an in-house team of developers, we strive to meet our clients’ needs by producing customised solutions. We offer Biometric solutions, including access control, payment and biometric ID, as well as CCTV and Application development. we work in close collaboration with clients to deliver a solution that ensure harmony between quality, reliability and cost. We work on the basis of providing full end-to-end solutions to our clients, managing projects from start to finish. We work with some of the top manufacturers to bring the most state-of-the-art technology to the market which offers the best in security. With our extensive experience delivering such solutions internationally to both public and private sector organisations, we ensure that we find the best solution for you. We work across different sectors, including: – Governmental – Healthcare – Events- Financial – Education – Transport and Airports – Leisure and Commercial buildings.

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Multimodal biometric authentication systems

Leave a Comment / Biometrics /

The clear benefit of using biometric identification has been discussed, researched and documented, so much that its implementation across industries and sectors is accelerating. Biometric system technologies have a wide range of applications and will provide enhanced security over traditional methods of passwords and ID documentation. Using one mode (unimodal) biometric system will still leave a significant chance of errors and fraud. To overcome these weaknesses in unimodal systems there is a shift towards the adoption of multimodal biometric authentication. These systems will integrate information from more that one biometric modality simultaneously and so improving the performance of the individual biometric system. By requiring the physical presentation of a combination of face, voice, iris, or fingerprint will make the systems more secure without negatively impacting user experience. What are the benefits? Reducing the Error in matching By using more than one type of biometric information will reduce the chance of both matching errors and false matching, which would allow an imposter to gain access.   Increased reliability in recognition Having one or more biometric modules gives a higher recognition threshold. If one trait identifier should fail to match the is still another to use to identify the individual.   Higher security threshold The risk of spoofing can be almost eradicated when implementing the use of effective multimodal biometric authentication systems. Spoofing is when an unauthorised person is able to imitate the identity of an authorised user. Research has shown the potential for cloned artificial finger moulds to be accepted in verification procedures.   Noisy Data rectification Sometimes during enrollment, there is a defect or error in the data collected (noisy data), In such cases, at the time of authentication, the data will not match and lead to false rejection due to the data not being comparable. With the use of a multimodal biometric system the noisy data can be rectified by using multiple biometric data for verification.   Universality Due to either illness or disability, some people may lack the required stand-alone biometrics. What are the Applications? Multimodal biometric systems can be beneficial in much the same way that unimodal biometric systems are currently used as they improve what is currently available. They are, however, more important to consider in industries such as healthcare, finance, and defence where both accuracy and security are the top priority. Due to the advantages of these systems, large companies are also adopting them to protect their data and assets. The Multimodal Biometric Authentication Solution The BioBox was designed to establish a physical link between biometric identity, digital information and the person themselves. With the capacity to store and generate data in a secure system,  our diverse software allows for flexibility without jeopardising security standards. Easy, secure and fast processing, BioBox ID enables authorities to capture and store the data anywhere in under 4 minutes. With face, iris and FBI certified fingerprint capabilities; this product permits multi verification, encoding and generating EFT files making ID fraud extremely difficult. The choice of included products is entirely up to the client. We are able to add or remove elements based around the necessities of the project. Stored in a waterproof, shockproof, compact case, it allows the user ease of transportation between locations. Not only is the BioBox adjustable to a specific requirement, but the software we have developed is also customisable. The flexibility ensures BioBox is adaptable to various usage scenarios from commercial offices to governmental bodies; the software’s capabilities are continually being upgraded to meet any potential challenges. Contact us today to get more information.

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biometric access control in venues

How We Can Help UK Hospitality Venues Re-open Safely

Leave a Comment / Security & Hygiene /

With the UK on track to lift lockdown restrictions from this month, it’s still essential to maintain processes and procedures that will keep both staff and customers safe as venues reopen, and people begin to venture out. Using a contactless system is the obvious way to go forward as it will reduce the contact required between staff and consumers and reduce the common touchpoint areas that may facilitate the spreading of the virus. The hospitality sector has suffered heavily over the past year with the restrictions placed on them. Hence, it’s essential to put into place systems that will give consumers a higher level of assurance to encourage them to come back as soon as possible. With biometric solutions, venues can also increase their organisational efficiency. Contactless biometric payment solution Our Morphowave Contactless solution is ideal for providing venues with easy payment methods that have several mutual benefits for both consumers and venues. Using IDEMIA’s MorphoWave™ device (integrated with our own customisable application that enrolls and offers payment verification) allows for an easy and quick adoption of a biometric payment solutions. The MorphoWave™ Compact implements a patented, truly contactless 3D fingerprint technology in a stylish and compact device, suitable for any location. The MorphoWave™ Compact acquires extremely accurate fingerprint data and overcomes the challenges of wet/dry fingers, and latent prints pose to the conventional scanning systems. There are significant benefits for the use of biometric contactless payment solutions compared to other payment methods for hospitality venues includes; Smoother and easier transaction process Cuts queuing time Minimising contact with staff Provide customers with added assurances with regard to hygiene, as this is likely to be an issue for many following the pandemic. Contactless biometric access control Biometric access control solution that will benefit hospitality to quickly grant access to customers and enable venues to know the identity of every person entering. With an added marketing benefit of knowing their details and consumer behaviour traits which will provide a more personalised loyalty service to customers. Having a more targeted marketing and more customised special offers will lead to a higher return rate. The  MorphoWave™ Compact allows for quick and smooth customer enrollment. With no added complexity for the user. Biometrics access control offers a higher state of certainty along with greater security and convenience. This results in the provision of secure digital credentials on either a card, mobile or other smart devices through biometric identification. With our biometric access control, further security to your organisation can be ensured, allowing you to have duel verification before gaining access into buildings or restricted areas. Benefits of biometric access control include; Reducing queuing time Access to venues without requiring members of staff to verify and admit Cost-cutting as venues will no longer need to produce the tickets, key cards. Control access to various areas within the venue, so having restricted access areas. Can provide access to further services within the venue, including contactless payment once the customer is enrolled in the system; it’s a seamless process. Reducing risks of fraud significantly, as access isn’t granted under any false pretenses. With biometric solutions being one of the fastest trends in the hospitality industry, it will likely become established. Our solution allows you to have both Access control and Biometric payment using the same system! So get started today and be ahead of the crowd; contact us at Arana Security for more information on how we can help you.

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Sharpes Pixley Access Control by Arana Security

Arana Security provides a secure solution and a frictionless experience to safe deposit customers with IDEMIA’s MorphoWave™ Compact

Leave a Comment / Case Study /

Arana security was hired/commissioned by Sharpes Pixley to put in place a control system for their safety deposit boxes in their flagship London premises. Sharps Pixley is a British bullion house, formed in 1957 when two historic private bullion partnerships merged. In 2015 they opened their current premises on St James street to give their customers the choice of purchasing products instore and to have state-of-the-art on-site facilities to store them too. The existing facilities were ageing and they were facing a number of challenges with their biometric system that was leading to a substantial impact on customer experience and satisfaction, including; Capturing fingerprints during the enrolment phase, especially with older clients, would typically take several attempts During the verification process, the shop operator faced similar issues thus requiring multiple system restarts to get the device working correctly The software was unstable and would often crash New additional functionalities were also required to be able to offer the correct secure services to their clients: Two-person authentication to access a single Safety deposit box. Manual authentication in addition to biometric identification. Replacing the key fob with a biometric solution. We at Arana Security specialise in biometric solutions, access control technology, surveillance and monitoring systems. We were able to design a new application for Sharps Pixley, to enhance the security, authentication and usability of the system – adding new next-level security clearance and a fresh and improved enrolment of clients’ biometrics. By using IDEMIA’s MorphoWave™ Compact contactless fingerprint device we were able to create a system to enable fast, smooth and accurate verification of clients. MorphoWave™ Compact performs a 3D scan and verification of four fingerprints in less than one second, in a quick, easy and hygienic touchless hand wave gesture. Thanks to advanced algorithms based on Artificial Intelligence, the accuracy is very high, even with ageing fingers. The implementation of MorphoWave™ Compact contactless biometric devices meant less time wasted at the desk waiting for confirmation of IDs and less stress on both the clients and employees. The system provided has significantly improved the client’s service and provided a more robust, secure and reliable solution. The Application that we created was customised for the needs of Sharpes Pixley and so met their needs precisely. We were able to confer with them at every stage to ensure all their needs and expectations were met to the highest standard. \”We approached the Arana team with a particularly unique set of problems to resolve including a security system that used hardware and software originally designed for a totally different purpose. I knew what I wanted but was not sure if it was possible. I was essentially an explorer deep in the jungle with a perfect map in my own head, but with no tools or machinery to hack my way out. Arana did more than just clear a path for me to get to my destination – they paved the road for me afterwards! MorphoWave™ Compact device from IDEMIA is the icing on the cake that makes this all possible. Used properly it is refreshingly simple and intuitive. The team here and our clientele no longer struggle to manage or use our access system. The device itself provides palpable reassurance in the technology and that has true value.\” Bruno Garcia, Sharps Pixley ​

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How Voice Recognition and AI is being Used in Today’s World

Leave a Comment / Biometrics /

Since 1952 when voice recognition was first demonstrated technology has come on leaps and bounds. The use of AI technology has largely enhanced the exponential growth of voice recognition technology. AI is a term used to describe a series of related technologies that use large volumes of data to make predictions. In this case, analysing the text that has been captured by voice recognition to predict the meaning and find a suitable response. With a machines ability to effectively ‘learn’ over time they will become better at predicting what is being said and it’s meaning. Conversation AI and customer service While conversational AI still has its technical difficulties, it has already started to change customer service experience and will keep improving as the technology develops. Here are some examples of how this technology will benefit; AI assistants can more efficiently and accurately detect errors than humans, Being available at any time of day to assist customers. Driving sales through personalisation. Personalised content can be generated for each customer especially in the case of online shopping which will bring benefit for the consumer as much as the business. It can be applied to any industry. Allowing customers to log on using voice recognition instead of a password. Voice recognition and Payment/Identification Cards Using voice recognition has already found its place as a biometric authentication as a voiceprint. Research has shown that voice recognition is favoured as a form of identification as it’s a non-contact and non-intrusive and easy to do. Voiceprint is already used by organisations such as banks to authenticate customers. Usually, it’s used in addition to existing security to create a multi-biometric identification process. Although there is a great promise, there are still potential challenges to Voice recognition. The potential high error rate, due to variability in a person’s voice due to illness, mood changes, poor quality voice samples due to the presences of background noise are some issues yet to be overcome. Transcription with AI assistant As AI technology improves and can better understand human language, then the software that can provide the transcription services will improve. This brings the benefit for business owners with a higher level of automation, comes greater efficiency, reduced costs and more reliability. There are already several apps and Softwares available that can transcribe with a high level of accuracy. The induction of AI technology means that the software can ‘learn’ better the nuances and accents of a person so over time increase its accuracy of the transcription. E-learning and AI Voice recognition and AI will find its applications in E-learning as a tool to enhance the experience for students. Role-play with an AI can help trainees to prepare for real-life situations in sales or customer services. Currently, product training is often supplied through pre-recorded videos or reading material, as it would not be a cost-effective approach to train each individual in person, but by using AI tools, the training can be supplied with a much more interactive approach and so better preparing the employee. Customising how information is delivered to learners may enable e-learning to become more accessible to people who prefer non-traditional learning styles. AI will allow for that level of customisation to be delivered on a greater level, with greater efficiency and speed. Voice control of electronics Using voice control with electronics is a fast-growing trend among consumers. The promise of convenience is appealing to many. Hands-free management of electronic devices such as loudspeakers, thermostat and light fixtures is drawing consumers to invest in voice control platforms such as Amazon’s Alexa and Google’s Google Assistant. While the technology is still not wholly assimilated with normal speech patterns and relies on specifically worded voice commands, technology is continuously improving and advancing. It’s expected that by 2024 there will be 8.4 billion voice assistant devices in the world, which is more than there are people. Such growth in ownership of such devices will be aided by the investment into the development of technologies that will enhance both the functionality and the reliability of voice recognition and AI both in homes and industry.

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  • Arana Security Ltd SBC House, Restmor Way, Wallington SM6 7AH, United Kingdom
  • 020 3468 8095
  • info@aranasecurity.com

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