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Frequently Asked Questions

Installation and Setup

General Installation

Installation time varies depending on the size and complexity of the system. On average, small systems
can be installed within a day, while larger installations may take several days to weeks.

Preparation includes assessing the site, ensuring power and network connectivity, and identifying the locations for devices such as biometric readers, cameras, or turnstiles.locations for devices such as biometric readers, cameras, or turnstiles.

Yes, we offer on-site installation services by our trained professionals to ensure proper setup and
functionality

Yes, our systems are designed to be scalable. Additional doors, devices, or areas can be integrated as needed.

System Setup

Setup involves installing the software, configuring user profiles, and setting access permissions. A detailed
guide is provided, and our support team can assist.

Users can be enrolled by capturing their biometric data, uploading their ID details, or assigning access
levels through the management portal.locations for devices such as biometric readers, cameras, or turnstiles.

Yes, third-party contractors can install the system. However, we recommend using our certified
professionals for optimal results.

Yes, certain systems support remote enrolment through a secure portal or mobile application.

Post-Installation

We provide ongoing support, including software updates, troubleshooting assistance, and maintenance services.
Custom access rules can be configured through the system's management portal. If necessary, our team can guide you through the process.

Troubleshooting

General Issues

Ensure that the biometric readers or other devices are clean and functional. If the issue persists, reboot the system or contact our support team.
Check for software updates, verify user credentials, and ensure connectivity. If problems persist, consult the troubleshooting guide or reach out for support.

Biometric Access and Mobile Access Issues

Clean the sensor and ensure users are positioning their biometric data correctly. Recalibration or re- enrolment may be required.
Check power and connectivity to the reader. Ensure the user has the correct permissions assigned in the system.
Ensure the mobile device is updated and the app has the necessary permissions. Check the system’s compatibility with the mobile device.
Immediately revoke the credentials via the management portal and notify the user to secure their account.

CCTV Issues

Check the power and storage capacity. Ensure the camera is connected to the network and the software
settings are correct.

Install infrared or low-light cameras and adjust the settings for optimal night vision.

Check the network connection and
bandwidth. Reducing the video resolution or frame rate can also help.

Software Troubleshooting

Access the system’s administrative dashboard and follow the reset or reconfiguration steps outlined in the manual.
Verify the API connections, check for software updates, and ensure compatibility between systems.
Ensure stable internet connectivity and check firewall settings to allow access to BioWave servers.
Yes, real-time support is available through our 24/7 technical assistance team.

Integration and Compatibility

System Integration

Yes, our solutions are designed to integrate seamlessly with various existing systems, including alarms and surveillance.
Integration is achieved through the system’s API or using third-party middleware.

Software and Hardware Compatibility

Yes, our systems support compatibility with various third-party devices and platforms. Specific compatibility details can be provided.
Older systems may require updates or adapters to ensure compatibility.

Custom Integration

Yes, BioWave solutions support integration with HR systems for streamlined operations.
Yes, customisation options are available for specific operational needs.
Yes, BioWave integrates with many leading facility management platforms.
The BioWave API is highly flexible and allows extensive customisation to meet unique requirements.

Security and Privacy

Data Security

Biometric data is encrypted and stored securely to prevent unauthorised access.
We use advanced encryption standards such as AES-256 to secure data.

Compliance and Privacy

Our systems are designed to meet GDPR and other privacy regulations through secure data handling and user consent management.
Privacy concerns include data misuse and unauthorised access, which are mitigated by our stringent security measures.
We regularly update our systems to align with current regulations and provide compliance documentation.
BioWave systems adhere to global data privacy standards and provide configurable settings for compliance across regions.

Access Protection

Through multi-layer authentication, encryption, and regular security audits.

Anti-spoofing technologies, real-time monitoring, and AI-based anomaly detection.

Advanced liveness detection algorithms and regular system updates ensure robust security.

We'd Love To Hear From You

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Find us Here

  • SBC House, Restmor Way,
  • Wallington SM6 7AH, United Kingdom

Get In touch

Our commitment is to provide tailored solutions that address the unique needs of each client, 

Visit Us

  • Arana Security Ltd SBC House, Restmor Way, Wallington SM6 7AH, United Kingdom
  • 020 3468 8095
  • info@aranasecurity.com

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